Privacy Policy

1. Introduction

Welcome to SmatWay Booking Platform, "we".

SmatWay Booking is an online transportation booking marketplace that enables users to search, compare, and book transportation services, including cars, taxis, buses, ferries, trains, and other transport services offered by independent transportation providers.

We are committed to protecting your personal data and processing it transparently and securely in accordance with the General Data Protection Regulation laws.

This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website, mobile applications, and related services.

2. Data Controller

The controller responsible for processing your personal data is:

3. Personal Data We Collect

3.1 Account Information

When you register an account, we may collect:

• Full name
• E-Mail address
• Phone number
• Password (stored in encrypted form)
• Date of birth (where required)
• Country of residence
• Preferred language

3.2 Booking Information

When making a reservation, we may collect:

• Departure and destination locations
• Travel dates and times
• Passenger names
• Passenger contact information
• Passenger nationality (where legally required)
• Number of passengers
• Booking reference numbers
• Special assistance requirements
• Luggage information
• Seat preferences

3.3 Payment Information

For booking payments, we may collect:

• Billing address
• Payment method details
• Transaction records
• Refund information

Payment card details are generally processed directly by certified payment service providers and are not stored on our servers.

3.4 Transport Provider Information

For transport operators and partners, we may collect:

• Company information
• Business registration details
• Tax information
• Contact information
• Licensing and regulatory documentation
• Bank account information for payouts

3.5 Communications

We may collect information contained in:

• Customer support requests
• E-Mail correspondence
• Chat messages
• Reviews and ratings
• Feedback submissions

3.6 Technical Information

We automatically collect:

• IP address
• Device identifiers
• Browser type
• Operating system
• Access logs
• Usage analytics
• Cookies and similar technologies

3.7 Location Information

Where enabled by users, we may collect location information to:

• Display nearby transportation options
• Improve booking accuracy
• Facilitate travel services
• Prevent fraud and misuse

4. Purposes of Processing

We process personal data to:

• Create and manage user accounts
• Process and manage bookings
• Provide transportation reservation services
• Confirm bookings and issue tickets
• Facilitate communication between travelers and transport providers
• Process payments, refunds, and payouts
• Verify identities when required
• Provide customer support
• Detect fraud and unauthorized activity
• Improve platform functionality
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Send service-related notifications

5. Legal Basis for Processing

We process personal data under the following legal bases:

5.1 Performance of a Contract

To provide booking and reservation services requested by users.

5.2 Legal Obligations

To comply with transportation, accounting, tax, consumer protection, and regulatory requirements.

5.3 Legitimate Interests

For fraud prevention, platform security, service improvement, analytics, and business operations.

5.4 Consent

For marketing communications, optional location tracking, and non-essential cookies.

6. Sharing Personal Data

We may share personal data with:

6.1 Transport Providers

To fulfill bookings, we may share necessary passenger information with Car and taxi operators, Bus companies, Ferry operators, Railway operators, and Other transportation partners.

Shared information may include:

• Passenger names
• Contact information
• Booking details
• Travel itinerary information

6.2 Payment Providers

We share payment-related information with payment processors and financial institutions for secure transaction processing.

6.3 Technology Providers

We may share information with trusted service providers that assist with Cloud hosting, Customer support, Analytics, Communication services, and Security monitoring.

6.4 Government and Regulatory Authorities

Where legally required, we may disclose personal data to Courts, Law enforcement agencies, Transportation authorities, Tax authorities, and Regulatory bodies.

6.5 Business Transfers

Personal data may be transferred in connection with a merger, acquisition, restructuring, or sale of business assets.

We do not sell personal data to third parties.

7. International Data Transfers

Transportation bookings may involve operators located in different countries. Where personal data is transferred, we implement appropriate safeguards, including:

• Standard Contractual Clauses
• Adequacy decisions
• Other lawful transfer mechanisms

8. Data Retention

We retain personal data only for as long as necessary to:

• Fulfill bookings
• Provide customer support
• Meet legal obligations
• Resolve disputes
• Prevent fraud

Financial and transaction records may be retained for periods required under Nigerian tax and accounting laws.

9. User Rights

Under GDPR, users have the right to:

• Access personal data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Object to processing
• Receive data in portable format
• Withdraw consent
• Lodge a complaint with a supervisory authority

Requests may be submitted to: info@smatway.com

10. Security

We implement appropriate technical and organizational measures, including:

• Encryption of sensitive data
• Secure transmission protocols (SSL/TLS)
• Access controls
• Monitoring and logging
• Vulnerability management
• Secure payment integrations

While we strive to protect personal data, no system can guarantee absolute security.

11. Cookies

We use cookies and similar technologies to:

• Maintain user sessions
• Remember preferences
• Improve website performance
• Analyze traffic
• Deliver relevant content

Users may manage cookie preferences through browser settings and our cookie consent platform.

12. Marketing Communications

Users may receive service-related communications necessary for booking management. Marketing communications will only be sent where legally permitted or with user consent.

Users may unsubscribe at any time through account settings or E-Mail links.

13. Reviews and Ratings

Users may submit reviews and ratings regarding transportation services. Submitted reviews may be publicly displayed on the Platform.

Users should avoid including sensitive personal information in publicly visible reviews.

14. Children's Privacy

Our services are intended for persons aged 18 years or older unless local laws permit otherwise.

We do not knowingly collect personal data from children without appropriate legal basis.

15. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be published on the Platform with a revised effective date.

Material changes may be communicated through E-Mail or platform notifications.

16. Contact Us

For privacy-related inquiries, requests, or complaints, please contact: